shipping and returns 

Shipping Policy

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Orders are prepared for shipment after confirmation of payment has been made. Please allow 1-3 business days for your order to be prepared.

 

We currently do not ship outside of Metro Manila.

 

We deliver within Metro Manila and cover the following cities.

-Manila, Caloocan, Las Pinas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navatos, Paranaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela

 

For order tracking, an email will be sent with tracking information after our partner courier has picked up your order for delivery.

 

The shipment of your order will take up to 2 business days. (Subject to delays due to public holidays, weather conditions, and other unforeseeable events.)

 

*Tail Town MNL shall not be held liable for any delayed, lost shipments, or damages once the order has been handed over to the courier.

 

Returns, Refunds, and Exchange Policy

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Tail Town MNL does not accept returns nor does it offer refunds. 

 

If the product you ordered directly from us appears to be incorrect, we will provide an exchange/replacement for the item/s. Please make sure to contact us at tailtownmnl@gmail.com within 7 days of receiving your order with the product details, proof of purchase, and photos of the incorrect product in its original packaging.

 

Due to the nature of our products, after 7 days of receiving your order, we can no longer offer an exchange/replacement. 

 

If your items are eligible for exchange/replacement, we will be scheduling a pickup of the item (cost will be shouldered by us). After inspection of the product we will be notifying you of the approval of the exchange/replacement and will immediately send out the exchange/replacement.